TESTIMONIALS

What our Customers have to say…

 

"Best Furniture Gallery, in my opinion, is the ultimate furniture and accessory shopping experience in this area. The owners, Carolynn and Craig have developed a gallery that not only has unique pieces, but also offers a very personal atmosphere. The staff are wonderful, especially Alma. She is an extraordinary lady both personally and professionally with exquisite design acumen. This will be the second home I have used Alma and Best Furniture on, and have furnished this one exclusively through Best.  At first, I started browsing the Internet but quickly realized if there was a problem, Carolynn and Craig would resolve it and I am beyond thrilled with Alma's selections.  Every time I enter the store it’s like Christmas morning and it just doesn’t get any better than that!"

– Cindy Falk, Southgate, KY

 

"Our recent visit to Best Furniture Gallery was a rewarding experience in every way. The merchandise is of the highest quality and the prices could not be beat! Our beautiful dining set was delivered when promised by the most caring and courteous set up personnel.  Great Experience!"

– Gary Hassaelbeck, Cincinnati, OH

 

"We are so thankful that we stumbled upon Cincinnati's "best furniture store" - Best Furniture Gallery!  Local owners Craig and Carolynn Reis have built a lovely shop and a reputation for offering great quality furniture at really good prices.  I especially love the low pressure, family-oriented experience and have added some really unique pieces to my furniture collection.  Carolynn also has a keen eye for bringing in beautiful lamps and accessories that are very reasonably priced. One of my favorite rainy day stops is at Best Furniture to get inspired! Love shopping local, love shopping family-owned and love the Reis family!"

– Kathy and Dan Bareswilt, Cincinnati, OH

 

"We’ve been customers at Best Furniture Gallery for several years now.  Found this gem on a fluke when I was so tired of the same look and boring service from the big box stores.  Their design service is fantastic and I have come to rely on Caitlin in helping me think outside the box in pulling different ideas and colors into a room.  The owners, Carolynn and Craig, are so fantastic and make a special effort to stop and say hello whenever we are there.  Thanks to everyone at Best Furniture for making our home look magazine cover ready!"

– Mike and Debby Steine, Erlanger, KY

 

"The BEST furniture store around. Service is unsurpassed anywhere. Can never go wrong with their quality. Delivery people are thoughtful and courteous. You really do get what you pay for and then some."

– Terry A Weaver, Finneytown, OH

 

"I recently had an issue with a chair I had purchased from Best Furniture that required service to fix. Since it was my primary lounging chair I was anxious to get it back to my living room. I would like to go on record that I could not have been more pleased by the way everything was handled. In order to make the repair quickly, without waiting for factory parts to be delivered, they borrowed parts from another chair in their inventory. Carolynn was a delight to deal with. In this day and age when customer service seems to be a thing of the past, Best Furniture is really the BEST. 5 Stars all the way!!"

– Mike Callihan, Anderson Twp,  OH

 

"Great staff. Very low key, no pressure sales. We've made all of our furniture purchases from Best Furniture over the past several years. The owners are great!"

– Kevin and Amanda Bonhaus, Florence, KY

 

"When I received a high recommendation from a neighbor about her experience with Best Furniture Gallery, I decided to drive 20 miles south to visit the store.  I was greeted by a lady who explained that they focus on quality American-made furniture.  Carolynn, owner and decorator, soon approached me and asked what I was looking for and inquired about my decorating style.  On the first visit, she was able to point me to a couch and chairs that I loved.  When she came to my home, she helped me select fabrics and assured me that the size and arrangement of furniture would work.  When I made subsequent visits, the sales staff was never pushy and even suggested how my pieces could be incorporated into the plan.  Since I had priced furniture before my visit, I knew that the prices were reasonable and was delighted to find there were no hidden charges that were added at the end like other popular chain stores.  My furniture arrived and I am thrilled!  Thanks Best Furniture for making my experience so positive and helping me find just the right look and comfort."

– Linda Scrofano, Evendale, OH

 

"There’s a sense of welcome you get when you walk into the store; something you can’t put your finger on but know it’s there. Couple that with great quality and style; wonderful people that you see every time you visit, competitive prices and a delivery team that not only delivers the furniture but also takes the time to see that everything is “just right".  Best Furniture Gallery is the total package….. we highly recommend them!"

– Barry and Chris Miller, Colerain Twp. OH

 

"We happened upon Best Furniture Gallery after seeing an advertisement a couple years ago. Cannot believe we had not already been a part of the Best Furniture Gallery experience in the many years that we have done our furniture shopping in the Greater Cincinnati area. We could tell as soon as we entered the gallery that it is a family owned business as there were no sales stalkers pressuring us to “buy the deal of the day before the sale ends”. The furniture and accent pieces are displayed with pride and customers browsing through these showrooms are exposed to a wide variety of manufacturers and styles. The entire staff stay current with changes in the business and owners Carolynn and Craig greeted us by name which added a pleasing personal touch.

 

The quality of the furniture here is outstanding and the quality of service is even better. In this day of hi-tech and non-personal communication, it is refreshing to see a company rank customer service as a high priority which definitely goes a long way in a potential buyer’s decision-making process. Our “go to” sales representative is Nilofer who very quickly caught on to our tastes, needs and wants. The nice finishing touch to all of this is that when the purchases are delivered, their delivery team has been trained to be respectful of our time, our property, and the items being delivered. (i.e. soft pads are attached to furniture leg bottoms to avoid wood floor scratches; hutch glass doors were cleaned on site, etc.).  It is very apparent that the Best Furniture Gallery’s excellent quality service starts at the top and positively filters down to the final interaction and lasting impression with the customer. Bottom line is that we will keep returning again and again for the very best furniture gallery experience in the Greater Cincinnati area."

– Jan and Skip Hawk, Cincinnati, OH

 

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